f999 Privacy Policy
Ensuring the privacy and security of your personal information at f999 is our core responsibility. This policy explains in detail how your information is collected, how it is used, and how it is kept secure.
Important Note: This privacy policy applies to all users of f999's services. By continuing to use the site, you are considered to have agreed to the terms of this policy. This policy should be read together with our Terms and Conditions.
1 Types and Methods of Information Collection
Various types of information are collected during account registration, use of services, and transactions on the f999 platform. This information comes from two main sources — information you provide directly, and technical information collected automatically.
1.1 Information You Provide Directly
The following information may be collected when creating or managing an account:
- Full name, date of birth, and nationality
- Email address and mobile number
- National ID card or passport details for identity verification
- Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
- Messages and related information provided when contacting support
1.2 Automatically Collected Information
The following technical information may be collected automatically when you access and browse the site:
- IP address and device identifier information
- Browser type and operating system
- Date, time, and duration of site visits
- Pages visited and links clicked
- Login session information and security logs
2 Use of Collected Information
f999 uses collected information only for lawful and specific purposes. No information is sold to third parties for commercial gain.
2.1 Primary Purposes of Use
- Creating, managing, and completing account verification
- Processing all financial transactions including deposits and withdrawals
- Preventing suspicious transactions and fraud
- Providing customer support via live chat and email
- Determining eligibility for bonuses, promotions, and VIP benefits
2.2 Secondary Purposes of Use
- Improving site functionality and resolving technical issues
- Personalising the gaming experience according to your preferences
- Notifying you about new promotions and offers (with your consent)
- Ensuring compliance with responsible gaming guidelines
- Meeting legal obligations
Responsible Gaming: By analysing your gaming behaviour, f999 may offer you support when needed. Visit our Responsible Gaming Guidelines to learn about setting limits and self-exclusion.
3 Cookies and Similar Technologies
The f999 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience on the site.
3.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: Used to remember your preferred language and settings.
- Analytics Cookies: Used to monitor and improve site usage — active with your consent.
- Marketing Cookies: Used to show relevant advertisements — entirely at your discretion.
3.2 Cookie Controls
You can disable non-essential cookies at any time from your browser settings. However, disabling some cookies may limit certain features of the site.
4 Data Security Measures
f999 uses industry-standard security technology to protect your information. Our security framework is continuously reviewed and updated.
4.1 Technical Security
- All data transmission is secured through SSL (Secure Socket Layer) encryption
- Stored data is kept in encrypted databases
- Firewalls and intrusion detection systems are active
- Regular security audits are conducted
4.2 Operational Security
- Only authorised staff can access specific user information
- Multi-level verification is required to access data
- Staff receive regular training on data privacy
- Effective procedures are in place to detect and report data breaches
If a security breach affects your information, f999 will notify you and the relevant authorities as quickly as possible.
5 Circumstances for Disclosure of Information
f999 does not sell or rent your information to third parties. However, information may be disclosed in the following limited circumstances:
5.1 Service Provider Partners
Trusted partners are engaged for payment processing, identity verification, and technology services. Only the information necessary to complete their work is shared with these partners, and they may not use it for any other purpose.
5.2 Legal Obligations
Information may be provided to law enforcement agencies when required by court order, government directive, or legal investigation. In such cases, we will endeavour to notify you in advance unless legally prohibited from doing so.
5.3 Corporate Restructuring
User information may be transferred in the event of a company merger, acquisition, or asset transfer. The protections of this privacy policy will continue to apply in such circumstances.
5.4 Fraud and Security
Information may be provided to relevant authorities to prevent money laundering, fraud, or other illegal activities.
6 Third-Party Services and Links
The f999 platform may integrate certain third-party services. These services have their own privacy policies and are outside f999's control.
6.1 Game Providers
When using software from Pragmatic Play, PG Soft, JILI, Evolution, and other game studios, certain gaming data may be processed on the respective provider's servers. They use this information to verify RTP and ensure game integrity.
6.2 Payment Services
When transacting via bKash, Nagad, Rocket, or Upay, the respective payment provider's privacy policy will also apply. f999 never collects or stores full card numbers or PINs.
You are advised to read the privacy policy of any third-party service before using it. f999 is not responsible for how third parties handle information.
7 User Rights
If you have an account at f999, you have the following rights regarding your personal information:
7.1 Viewing and Correcting Information
You have the right to know what information is stored about you at f999 and to request correction of any inaccurate information. Most information can be corrected directly from account settings.
7.2 Requesting Deletion of Information
You have the right to request deletion of your information in certain circumstances. However, information required to meet legal obligations may need to be retained.
7.3 Objecting to Data Processing
You have the right to stop receiving marketing messages and, in some cases, to request that data processing be restricted. This request can be made through account settings or support.
7.4 Data Portability
You have the right to request your own data in a standard format. This request can be made through the support team.
Exercising Your Rights: To make any information-related request, contact f999's support team. We generally respond within 30 days. For more details, visit our Frequently Asked Questions page.
8 Protection of Minors
All services at f999 are exclusively for individuals aged 21 and above. Protecting minors is an integral part of our commitment.
8.1 Age Verification
The age of applicants is verified during registration and the identity verification process. If any user is found to be under 21, their account will be closed immediately and any deposited funds will be returned.
8.2 Information of Minors
f999 never knowingly collects personal information from anyone under the age of 21. If there is reason to believe that information from a minor has been collected, it will be deleted immediately upon contact with a parent or guardian.
9 Policy Changes and Updates
This privacy policy may change from time to time due to service improvements, legal changes, or business needs.
9.1 Notice of Changes
If any significant change is made, you will be notified in advance via your registered email and through a notice on the site. The date on which the change takes effect will be stated on this page.
9.2 Continued Consent
Continuing to use the site after the policy is updated will be considered as your agreement to the new policy. If you do not agree to the new policy, you may request to close your account.
In keeping with this policy, you are also required to comply with f999's terms of use. To learn more about us, read our About Us page.
10 Contact and Complaints
If you have any questions, concerns, or complaints about the privacy policy, please contact us. f999's dedicated support team is ready to assist in both Bengali and English.
Privacy Contact
Contact us for any information-related requests or complaints
After receiving a complaint, we generally provide a written response within 30 business days. Complex requests may take longer — in such cases, you will be informed in advance.